Refund policy

Returns & Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request store credit, an exchange, or a replacement if your item is defective.

To request assistance, please contact us at hello@jewelrybyeti.com with your order number, proof of purchase, and photos of the item if applicable.

You can always contact us for any questions regarding your order at hello@jewelrybyeti.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. If your item is determined to have a manufacturing defect or was damaged during shipping, we will gladly send you a replacement at no additional cost.

Exceptions

Store credit, exchanges, or replacements will not be issued for:

• Normal wear and tear

• Damage caused by misuse, accidents, improper care, or unauthorized repairs

• Custom or personalized items

• Sale or clearance items

• Gift cards

Store Credit & Exchanges

If your request is approved, you may choose either:

• Store credit to use toward any item on our website, or

• An exchange for another product. If the new item is of greater value, you will simply pay the difference.

Refunds

We do not offer refunds. Approved requests will be resolved with either store credit, an exchange, or a replacement (for eligible defective items).